Last updated: 9th June 2025

Returns and Refunds Policy

At Digital Safety Squad, we want you to feel confident when shopping with us. While we do not hold stock directly, we work with trusted international suppliers to fulfil your orders. This policy outlines your rights and our process for resolving any issues.

Items Damaged, Faulty, or Not as Described

If your item arrives damaged, defective, or significantly different from what you ordered, we will offer a full refund or replacement.Please contact us within 14 days of delivery and include the following:

Your order number
A clear description of the issue
Photo evidence of the item and packaging (if applicable)

Email: shop@digitalsafetysquad.com

Orders Not Received

If your order has not arrived within 45 business days from the shipping confirmation date, please contact us. We will investigate and, if confirmed undelivered, offer either a full refund or a replacement.

Change of Mind

Due to the nature of international fulfillment, we cannot accept returns for change of mind, incorrect sizing, or buyer error. We encourage you to carefully review all product details before purchasing.

Return Process

In most cases, returns are not required. We aim to resolve issues quickly using photos and supporting information.If a return is necessary, we will provide clear instructions. Returns may involve shipping to an international address.

Refunds

Once your request is reviewed and approved, refunds will be processed to your original payment method within 5–10 business days.

Delivery Delays

Estimated shipping times are for guidance only and cannot be guaranteed. Delays may occur due to customs, holidays, weather, or other factors beyond our control. We are not liable for these delays but will assist you with any issues that arise.

Data Sharing for Fulfilment

By placing an order, you consent to your delivery information being securely shared with our third-party suppliers solely for the purpose of processing and fulfilling your order.

False Claims

We take fraud seriously. Submitting false or misleading refund claims may result in:

Denial of the request
Suspension of your account
Reporting to relevant platforms or authorities

Responsibility

Digital Safety Squad is your main point of contact for any order issues. While we do not manufacture or hold stock ourselves, we work closely with third-party suppliers to resolve problems on your behalf.We take responsibility for managing communication with suppliers and ensuring fair resolutions in line with this Returns & Refunds Policy.

Third-Party Fulfilment Disclaimer

Digital Safety Squad does not manufacture or directly stock any of the products sold on our website. All items are sourced from third-party suppliers. While we strive to work with reputable partners, we are not liable for any issues arising from the performance, legality, safety, or quality of third-party products beyond the scope of this Returns & Refunds Policy.